Questions and Answers

Frequently Asked Questions

Q: Is your place nice and clean? What is the decor like?

A: The entire house is snow-white, and spotless. The food preparation area is maintained in immaculate condition.

Q: What is check-in and check-out time?

A: We are very flexible with your check-in time. check-out time is 11 am., or to be arranged with the host. You may drop off your luggage before check-in time, or you may keep your luggage with us after check-out time, until you come back for it later.

Q: Can we arrive very late at night?

A: Yes, you can arrive late if we are so advised at the time of booking, or an arrangement can be made. Otherwise, it would be very considerate of you to give us a call if you are behind your schedule.

Q: Is there a curfew?

A: No, there is no curfew at any time.

Q: Do you always have people in your house on duty?

A: Yes we do. My husband Bob is a computer engineer and works from the house. This enables one of us to be here at all times, and in particular, we like to be there to greet you at the door when you arrive.

Q: Is your area safe for visitors?

A: Our area of Mississauga is very safe. Toronto in general is a safe city and you should encounter no problems especially at reasonable times. We have never had a guest who has encountered any trouble in the last 18 years.

Q: What is required to book a reservation?

A: Rooms can only be reserved if we have a Visa, MasterCard authorization and deposit at the time of booking. We will need your card number, the name of the card holder, and the expiry date. If you do not wish to release your credit card information over the Internet, you may use the phone or fax to confirm your booking.

Q: Are your rates quoted in Canadian dollars or in U.S. dollars?

A: All rates are quoted in Canadian dollars. We prefer that you exchange your money to Canadian currency before arrival.

Q: Do you offer a discount for for a longer stays?

A: Yes. We are happy to offer a discount to our guests for longer stays. Discounts on longer stays will depend on length of stay, number of people in the party, time of year, and rooms booked. We are happy to discuss this with you when you make your enquires.

Q: What is your cancellation policy?

A: Unlike hotels, our rooms are often booked months in advance. because of this, a refund can only be given if notice is received as follows:

For reservations made within 30 days, at least 10 days prior to the scheduled arrival date.

For reservations made 2 months in advance or more, at least 20 days prior to arrival date.

No refunds or adjustments will be made after arrival.

Q: What deposit is required?

A: An amount equal to 20% of the total due for the dates booked, or a minimum of one night, whichever is the greatest. For Long term reservations or for Multiple Room reservations, deposits will be non-refundable. On all refunds, a fee of $10.00 will be retained to cover our costs in processing the deposit.

Q: What do you serve for breakfast?

A: We serve ham and eggs or bacon and eggs, pancakes and sausages, French toast, bagels, croissants or home-baked muffins, and cereals.

Q: When is breakfast served?

A: Between 8 am. to 10 am., or special arrangements can be made with the host.

Q: Is there a phone in the room?

A: No, but there is a phone in the house. Someone is always there to call you to the phone or take the message while you are out.

Q: Is there access to a computer and the Internet?

A: Yes. We can give you access to both a Computer and the internet for small assignments. If you have a laptop computer you can access the internet in each room for high speed internet. Each room also has satellite T.V.

Q: Is there access to an outside area to relax?

A: Yes. We have a beautiful pond, gazebo and large deck in the rear where you can relax and enjoy the peaceful surroundings.

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Lucy's Bed & Breakfast, 5465 Middleport Crescent, Mississauga, Ontario, Canada, L4Z 3V2